Why hasn't my refund processed yet?

Refunds

Once a refund is issued, the timeline for funds to appear in your account is determined by your bank.

• Most refunds are completed within 7–10 business days
• Processing times may vary depending on your financial institution

If it’s been more than 10 business days and you haven’t received your refund:

• Start by contacting your bank to check for any delays or holds
• If your bank confirms there are no issues, reach out to our support team and we’ll take a closer look

We’re here to help make sure everything lands where it should.