What is the Return Policy?
Returns & Order Support
We want you to have the best possible experience with every order. Here’s what to know about returns, along with how we can help if something isn’t quite right.
⚠️ Return Policy
At this time, we do not accept returns or exchanges.
Coffee Returns
Due to health and safety standards, coffee is not eligible for return.
Please do not send coffee back. If there’s an issue with your order, reach out to our team and we’ll work with you to make it right.
If you’re unable to use the coffee, we recommend donating it to local active service members, first responders, or veteran organizations.
Wrong Item Ordered or Received
Mistakes happen, whether at checkout or during fulfillment. If you received the wrong item or selected the wrong option (like whole bean vs. ground), we’ve got you covered.
- Contact our support team
- Provide your order number and a brief description of the issue
- We’ll work quickly to resolve it and get the right product headed your way
Find the Right Roast
Not every roast is a perfect match and that’s okay. We’re here to help you find one that is.
- Take the Coffee Quiz on our website
- The quiz will pop up while you’re browsing and guide you to a roast that fits your taste preferences
You can also contact us through the chat widget or email, and we will help match you with your preferred BRCC Roast. Be sure to have your order number and shipping address ready to help expedite the process.
Defective Clothing
If your apparel arrives damaged or defective:
- Contact us via chat or email
- Include clear photos of the issue
- We’ll review and work to send a replacement (based on availability)
Your feedback also helps us improve quality across the board.
Brewing Equipment
If your brewing equipment isn’t working as expected:
- Chat with our support team
- We’ll assess the issue and find the best resolution
Final Sip ☕
While returns aren’t part of the program, support absolutely is. If something’s off, let us know and we’ll make it right.
