Warehouse Transition - October 2025
An Update on Shipping Delays and Our Warehouse Transition
- TL;DR for a quick summary version!
December Update
As of now, this warehouse transition is still actively underway, and some customers may continue to experience shipping and response delays. While we’ve made meaningful progress and are steadily improving throughput, we’re not fully back to baseline yet. Our teams remain fully mobilized and focused on clearing remaining backlogs as quickly and accurately as possible.
This isn’t a “we said it once and moved on” situation. It’s still happening, it’s still a priority, and we’re still pushing hard to get every order out the door.
Overview
We know many of you are still waiting on your orders, and we want to be transparent with you.
Black Rifle Coffee is in the middle of a major warehouse transition to upgrade our fulfillment systems and improve your overall experience. This move began in mid-September, and while it’s a big step forward that will help us ship faster, more accurately, and more efficiently in the long run, the first few weeks have hit more turbulence than we expected.
We completely understand how frustrating this experience has been. Our teams are working around the clock to respond to inquiries, ship orders, and keep quality standards high while we work through the transition.
We know this isn’t the experience you expect from BRCC, and we’re doing everything possible to make it right and get your coffee out the door as quickly as possible.
What’s Happening
As we transition to our new fulfillment centers, some orders are experiencing longer-than-usual processing and shipping times.
This move involves transferring thousands of products, rebuilding inventory systems, and syncing everything across multiple teams, all while continuing to process and ship active orders.
We didn’t anticipate delays of this scale, and we know how frustrating it’s been. We truly appreciate your patience as we work through this transition.
Going forward, your orders will now ship from one of our new facilities in Romeoville, Illinois or Reno, Nevada, depending on your location.
What to Expect
Temporary Shipping Delays: Orders may take several extra days to leave our warehouse.
- We know how frustrating this and we are working around the clock to resolve this and get orders out!
Tracking Updates: You’ll receive tracking info once your order ships, but updates may appear delayed as carriers pick up from our new facility.
- If your order has shipped but hasn't shown movement in 7+ business days please reach out to us!
Subscriptions: If you have an active coffee subscription, your recent shipment may be caught up in this delay! If your next order is coming up soon and you're not ready for it please check out our article on how to shift dates: How To Change My Charge Date
Customer Service response time: Replies may take longer than usual while we work through the queue. Our team is in the trenches with you and we are doing everything we can to get back to each of you as quickly as possible!
We know “a few extra days” can feel like forever when you’re waiting on your favorite roast, or a response and we don’t take that lightly. Our customers, you, are the heart of everything we do and this transition hasn't been showing you that.
How We’re Handling It
Our teams are working around the clock to get every order out as quickly as possible while maintaining the quality you expect from BRCC.
We’ve pulled in additional customer support, extended fulfillment hours, and prioritized shipping based on order dates to make sure the oldest orders go out first. Our warehouse and customer service teams are in constant communication to ensure nothing slips through the cracks!
We know many of you have reached out for updates, and we’re responding to every message, but our queue is currently backlogged due to the volume. If you’re waiting on a reply, please know that we haven’t forgotten you. Every inquiry will receive a response!
This transition has tested our systems and our patience, but it’s also strengthening how we operate. Once fully up and running, these new fulfillment centers will help us:
- Process orders faster
- Ship more accurately
- More consistent inventory
- Serve you better long term
Our Promise to You
We know this has been a tough experience, and we’re deeply grateful for your patience and understanding. Every step of this move is designed to improve your experience, so your next cup of BRCC coffee gets to you faster, fresher, and without the headache.
If your order seems delayed or you have questions, our Customer Experience Team’s got your six.
👉 Contact us [here] or email [email protected]
and we’ll help you out.
TL;DR
We’re upgrading our warehouse to serve you better.
Some orders are taking longer to ship right now, but we’re on it and the result will be faster, smoother, and more reliable deliveries moving forward.
Our CX Team is working through a high volume of messages and catching up as quickly as possible. If you’re waiting on a response, hang tight; we’ve got your six.
