How to Cancel an Order After It’s Been Placed
Canceling an Order
Need to cancel an order? Timing is everything, and we’ll do our best to help.
Canceling Your Order
If something’s changed, reach out to us as soon as possible.
Orders start processing right after checkout, so timing really matters here. The sooner you contact us, the better chance we have of catching it before it ships.
To request a cancellation:
- Use the chat widget on the bottom right of the screen
- Have your order number ready (you’ll find it in your confirmation email or your account)
- Don’t have it? Just share the email and shipping address used at checkout
From there, we’ll take a look and let you know if we can stop the order in time.
If Your Order Has Already Shipped
If your order is marked as fulfilled (meaning it already has a tracking number), it’s officially out of our hands and cannot be edited or canceled.
That said, if something’s off, like the wrong address or item, go ahead and reach out anyway. We’ll walk you through the best next steps and make sure you’re taken care of.
Final Sip ☕
The quicker you reach out, the more options we have. Once the order has processed past the point of cancellation, we shift gears and find the next best solution.
